Terms & Conditions
These Terms and Conditions apply to all users who access and use the e-commerce services provided by BENISSIMA LTD. Users' statutory rights are protected under applicable United Kingdom legislation, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Electronic Commerce (EC Directive) Regulations 2002. By accessing this website and placing an order, you agree to be bound by these Terms and Conditions.
1. Product Information and Content Accuracy
All traditional and regional food products offered on our website are carefully sourced and supplied in accordance with quality and freshness standards. Product descriptions, country of origin information, ingredient details, and allergen information are provided as accurately as possible. Customers are responsible for reviewing this information before making a purchase.
2. Orders and Payment Terms
Order Process
Once an order has been placed and payment has been successfully authorised, the order will be processed. An order confirmation email will be sent to the customer.
Payment Methods
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and any other payment methods made available during checkout. All transactions are processed through secure payment gateways.
Pricing and VAT
All prices displayed on the website are shown in Pounds Sterling (£) and include VAT where applicable, unless otherwise stated. VAT is charged in accordance with United Kingdom tax regulations.
3. Shipping and Delivery
Delivery Times
Orders within the United Kingdom are generally dispatched within 1–3 working days. Delivery times may vary depending on product availability, supplier lead times, and courier services.
Delivery Charges
Delivery charges are calculated at checkout and may vary depending on the delivery location, order value, and shipping method selected. Free delivery may be available for orders exceeding a specified threshold.
Delivery Inspection
Customers should inspect their order upon receipt. Any damaged, missing, or incorrectly supplied items should be reported to BENISSIMA LTD as soon as reasonably possible after delivery.
4. Returns and Cancellation Rights
Customers have the right to cancel eligible purchases within 14 days of receiving their goods under the Consumer Contracts Regulations 2013. However, perishable food products and goods with a short shelf life may be exempt from cancellation and return rights under applicable legislation.
For further details, please refer to our Returns and Refunds Policy.
5. User Responsibilities
Providing Accurate Information
Customers must provide accurate, complete, and up-to-date information when creating an account and placing orders.
Account Security
Customers are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.
Lawful Use of the Website
Users must not misuse the website, place fraudulent or misleading orders, interfere with the operation of the website, or engage in any unlawful activity.
6. Privacy and Data Protection
Your personal data is processed and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information collected through our website is used solely for order fulfilment, customer service, and related business purposes. Payment information is processed by secure third-party payment providers and is not stored on our systems unless otherwise stated.
For more information, please refer to our Privacy Policy.
7. Intellectual Property Rights
All content available on this website, including but not limited to text, images, logos, graphics, product descriptions, and website design, is the property of BENISSIMA LTD or its licensors and is protected by applicable intellectual property laws.
Unauthorised use, reproduction, or distribution of any content is strictly prohibited.
8. Disclaimer
While every effort is made to ensure that product descriptions, pricing, stock availability, and other information are accurate and up to date, we do not guarantee that such information will always be free from errors, omissions, or inaccuracies.
Customers are encouraged to review product information carefully before making a purchase.
9. Changes to These Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time in response to business requirements, operational needs, or changes in applicable laws and regulations.
Any updates will become effective upon publication on this website.
10. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
In the event of any dispute, customers are encouraged to contact our customer service team in the first instance so that we may attempt to resolve the matter amicably.
Where a dispute cannot be resolved directly, customers may have access to an approved Alternative Dispute Resolution (ADR) provider.
Nothing in these Terms and Conditions shall limit or exclude any statutory rights available to consumers under United Kingdom consumer protection legislation.